I have hosted with IX Webhosting for about two years, and have nothing but good things to say about this host. Very occasional server problems (3 or 4 in two years) have been remedied promptly with their 24/7 live support. Trouble tickets (essentially e-mail support) are responded to within 24 hours, often much faster than that. I have had no real problems with reliability, and downtime is minimal, average for the industry it seems to me. This company is an excellent value and your rates are guaranteed to stay the same as long as you host with them!