I see that most of the reviews here are old. Well, who knows what the difference is, but listen up. This company is nothing short of AMAZING! I just posted the folowing on my web forum for all to see:

Let me give you a heads up again about my hosting company. NO, I get nothing for recommending them! I've just gotten out of hosting hell with someone who wouldn't even answer my emails or return my calls!!!

1] They allow you to call anytime and request a specific tech! If he is there, you get him. I know of NO company that does that. Because of that, I can call the same person; he knows my site now like it's his own. He and I have developed a partnership and I NEVER SPEND TIME TELLING A NEW PERSON SOME LONG HISTORY! I have a list of 4 of the best guys there!
2] The guys that work during the day are understandably busy, but they never seem rushed. Because the nights are slower, they go after the reallly tough problems, and they are relentless. They just will NOT give up. The only thing they won't help with is actual web design issues.
3] With the toll-free tech number, I sometimes call in and will be maybe the 3rd one on hold, but the wait is never long.
4] They do whatever they need to do to fix your problem or escalate it up to the next level. And that is NOT stall tactic like in some companies. They are back with me within 24 hours with a solution!!! But to be honest, it's been within just a few HOURS everytime. The longest I've waited is just until the evening when the night guys come on. They do the more time-consuming work.
5] I have NEVER heard, "Oh, that's a Windows/Microsoft/software, etc. problem... not ours."
6] The technical department is open via phone AND online 24/7. You can use the online access, but you get MUCH better service if you get the guys on the phone. Use the online method only if you don't have time to stay the course with them on the phone.

THE HOSTING COMPANY IS: www.ixwebhosting.com Okay, off my soapbox, and on with my Edwin McCain Band Promo hat. Remember, we are the HEART of the future of EMB. Let's spread the Ed and share the best music on the planet!!! Thanks for supporting EdwinMcCainMusic.com. You guys are the best!

*Laughing*

_________________
Have an Edwin Day!

Administrator

That sums up the service. The price is great... all of it is top-notch. I KNOW that when a few people have problems, THEY are the ones who seek out the forums to complain. The HAPPY ones don't often do that. So, I tend to realllly listen to them. The only complaints I have had are that I wish they offered more goodies like I had on Fantastico. For someone like me that knows "just enough to be dangerous," I need those "canned" features. The other one is this: No, honestly, I am not impressed with the online help. It is outsourced to India and some of the calls go there. Those are not helpful. I just pick up the phone and get the help instantly.

Thanks for letting me share my experience. The ones I've had in the past with an UNNAMED host and Bravenet .... well, I'm a VERY happy camper!

ASHL